Thank you for always choosing our store.
Currently, we are receiving a significantly higher volume of inquiries than expected, and it is taking longer than usual to respond. We sincerely apologize for any inconvenience or trouble this may cause our customers.
We are responding to inquiries in the order they are received, but depending on the content, it may take several days to provide a response. We appreciate your understanding.
Additionally, we have received many inquiries such as "I want to expedite my order" or "I want to confirm the shipping date."
At our store, all products are manufactured and produced in the order they are received, so we cannot individually expedite the manufacturing or shipping order. Products are scheduled to arrive approximately two months after the order is placed, and shipping arrangements are made sequentially after arrival.
Please note that we do not provide individual progress updates on the manufacturing or arrival status. You will receive a notification email including a tracking number once shipping is complete, so please check that.
Frequently Asked Questions (Q&A) Regarding Orders and Delivery
We apologize for the inconvenience this may cause our customers and kindly ask for your understanding and cooperation.
We will continue to strive for service improvement and appreciate your continued patronage.
Sincerely,