Regarding returns

01 Returns

Upon receiving your order, please immediately check for any product defects or discrepancies in the contents.

For initial defects caused by transit accidents, we will take responsibility and sincerely respond with returns, exchanges, or re-repairs.

Please note that returns are generally not accepted in the following cases:

・Returns or exchanges due to customer convenience after the order has been confirmed.

・Returns or exchanges due to insufficient confirmation of the搬入経路 (delivery route/access).

・Returns or exchanges of products (including initial defects) more than 5 days after delivery.

・Returns or exchanges due to reasons such as difference in image, color, preference for wood grain, odor, or texture.

The following are not considered product defects or inaccuracies in published information.

✕ The color of the product may appear different depending on the browser viewing environment.

✕ There may be slight errors in stated sizes and weights due to differences in measurement methods and positions.

* Even if there is an error of approximately ±3cm in the stated dimensions, it will be treated as a normal product.

✕ There may be slight differences in the wood grain, knots, texture, and shades of color for products made from natural wood (including veneers) compared to the product page. In such cases, it will not be considered a product defect.

✕ Although we handle products with the utmost care, minor scratches (scuffs) may occur unavoidably during assembly, packaging, or transportation. Please understand that these will not be treated as defects.

✕ Returns or exchanges due to minor scratches, dirt, damage, fraying, or other deterioration caused by the aging of wood.

✕ For products that require assembly, we will not be able to assist if you contact us regarding scratches or dirt after the product has been assembled. Please be careful.

Please always check before construction and notify us. Defects that occur after construction are not covered by the warranty. Please be careful.

If you wish to exchange or return a product for reasons other than those listed above, please contact us by email or phone in advance.

 

[Regarding handling of product defects]

In the unlikely event that a product has an initial defect or damage, please contact us within 5 days of product arrival.
For confirmation, please provide photos of the defective area.

For exchanges and returns, we request that the product be returned in packaging equivalent to its condition during delivery.
Please do not discard packaging materials (outer box, cushioning materials, etc.) until product confirmation is complete.

If packaging materials have been discarded, you will need to prepare packaging materials for return yourself.
We cannot cover the cost of return packaging materials or packing labor.

Please take pictures of the relevant areas with a digital camera or smartphone, and

attach the images to an email and send it.

1) Entire product, front and back (2-3 photos)
2) Cardboard box the product came in
*Please note that we cannot process your request without photos, so please be sure to attach them when contacting us.

If we do not receive communication from you, we will not accept your return.

If you wish to cancel due to unavoidable circumstances, we will accept a paid cancellation. The breakdown of charges is as follows:

  • Before sourcing: Cancellation fee 10% of payment amount
  • After sourcing: Cancellation fee 50% of product price
Please note that if you return the item directly to our center without prior procedure or contact, we may not be able to issue a refund.

 

02 Refunds

【Credit Card】

Refunds will be processed via your credit card company.
Depending on your credit card's closing date, the amount may be debited once and then credited back in the following month or later.
For details, please contact your credit card company.

【Bank Transfer】
Refunds will be processed by transfer to the account you specified.

 

03 Exchanges


Exchanges are not possible except in the case of product defects.
If you wish to exchange for a different color or size, please return the delivered product and place a new order.
If you wish to exchange a defective product, please contact the Online Shop Customer Service before proceeding. If in stock, we will exchange it for the same product. If the product is discontinued or out of stock, only a refund will be issued.


04 Cooling-off Period


Our services are not subject to the cooling-off period.
Our mail-order business is not subject to the cooling-off period.
This is because we do not engage in semi-compulsory or high-pressure sales such as solicitation or aggressive selling; our service is passive.
As our service involves customers placing orders by their own volition, the cooling-off period does not apply.
We kindly ask you to consider your orders carefully.
*Based on Article 11 of the Act on Specified Commercial Transactions



05 Long-term Absence / Refusal to Receive


If a product is returned after shipment due to a long-term absence or refusal to receive without a valid reason, we will charge the round-trip shipping costs and handling fees.
If a product is returned due to long-term absence and we do not receive further contact, the product will be reclaimed as a cancellation (no refund will be issued).
Furthermore, we cannot reship the product after it has been returned, so we kindly ask you to place a new order.
In some cases, we may not accept an order from a user or may cancel the sales contract.