BEST KAGU, the official website of the furniture and interior shop, is a furniture e-commerce store operated by Hanko Premium Co., Ltd.
Hanko Premium Co., Ltd. and its affiliated e-commerce sites that adopt this Privacy Policy (hereinafter collectively referred to as "Our Group") handle personal information of customers and business partners (hereinafter referred to as "Customers") in accordance with the "Privacy Policy" below.
Customers are requested to read the "Privacy Policy" below carefully before using various services operated by Our Group (hereinafter collectively referred to as "the Service").
1. Personal Information Collected on Our Site
The information Our Group acquires to achieve the purposes set forth in "4. Purpose of Use of Acquired Information" includes the following (hereinafter, (1), (2), and (3) are collectively referred to as "Acquired Information").
① Information acquired by Our Group from customers
"Personal information" refers to personal information as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information (Act No. 57 of 2003, hereinafter referred to as the "Personal Information Protection Act"), and in particular, Our Group handles the following as personal information:
Regardless of whether it constitutes personal information, the following information regarding the use of the Service will be acquired:
① Information acquired by Our Group from customers
"Personal information" refers to personal information as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information (Act No. 57 of 2003, hereinafter referred to as the "Personal Information Protection Act"), and in particular, Our Group handles the following as personal information:
A. Name, date of birth, gender, occupation, and other information that can identify a specific individual.
B. Address, telephone number, account information (email address), etc., used in conjunction with specific personal information.
C. Information provided by customers to Our Group when applying for or using the Service.
Regardless of whether it constitutes personal information, the following information regarding the use of the Service will be acquired:
A. Information related to the customer's use and browsing of the Service, such as the content of the Service used by the customer, the date and time of use, the number of uses, and the customer's online behavior when using the Service (this includes information on usage status such as cookie information and access logs, terminal information, OS information, location information, and information on the customer's communication including IP address, browser information, and browser language).
B. Posts, photos, reviews, and other information posted or sent by the customer to the Service.
C. Information indirectly collected by Our Group from business partners and third parties.
2. Method of Collecting Acquired Information
Our Group collects information from customers who use the Service through the following methods, among others:
① Direct input by the customer on the Service.
② Provision by the customer to Our Group via email, postal mail, written document, telephone, etc.
③ Collection during the customer's use or browsing of the Service.
④ Indirect collection from business partners and third parties. This includes, but is not limited to, the following methods:
① Direct input by the customer on the Service.
② Provision by the customer to Our Group via email, postal mail, written document, telephone, etc.
③ Collection during the customer's use or browsing of the Service.
④ Indirect collection from business partners and third parties. This includes, but is not limited to, the following methods:
A. Method of collecting information such as browsing history and preferences of customers from third parties such as affiliate service providers based on the customer's consent.
B. Method of mechanically collecting the content of advertisements displayed on third-party services with the customer's consent.
3. Management of Acquired Information
Persons engaged in the management and use of acquired information within Our Group shall strictly manage the customer's acquired information and endeavor to prevent unauthorized access, loss, leakage, alteration, etc., of personal information, and shall exercise due care in handling acquired information.
4. Purpose of Use of Acquired Information
Our Group will use acquired information for the purposes notified to customers when acquiring and collecting the information, for the purposes specified in the terms of use, or for the following purposes:
① To provide contact and information regarding various matters related to the Service.
② To provide the Service.
③ To simplify information input required when registering as a user for the Service.
④ To link information between Services for which the customer has applied.
⑤ To confirm applications for email distribution services and to send emails.
⑥ To confirm purchases and deliver products related to the Service.
⑦ To process and confirm billing and payments related to the Service.
⑧ To send gratuities for cooperation in surveys, etc.
⑨ To send prizes for sweepstakes, etc., for which customers have applied.
⑩ To investigate and analyze the usage status of the Service.
⑪ To improve and enhance the content of the Service to better satisfy customers, or to develop new services.
⑫ To customize the content of the Service to suit the customer.
⑬ To conduct customer satisfaction surveys regarding the Service.
⑭ To aggregate statistically processed acquired information and publish it as research results.
⑮ To conduct research and development for the Service and new services.
⑯ To use for marketing purposes, such as delivering announcements and information regarding the Service, new services, and other various services.
⑰ For the tailored delivery or display of advertisements from Our Group or third parties to the customer.
⑱ To deliver or display product information within services provided by Our Group or third parties.
⑲ To resolve operational issues related to the Service.
⑳ To prevent unauthorized use and ensure the security of the Service.
① To provide contact and information regarding various matters related to the Service.
② To provide the Service.
③ To simplify information input required when registering as a user for the Service.
④ To link information between Services for which the customer has applied.
⑤ To confirm applications for email distribution services and to send emails.
⑥ To confirm purchases and deliver products related to the Service.
⑦ To process and confirm billing and payments related to the Service.
⑧ To send gratuities for cooperation in surveys, etc.
⑨ To send prizes for sweepstakes, etc., for which customers have applied.
⑩ To investigate and analyze the usage status of the Service.
⑪ To improve and enhance the content of the Service to better satisfy customers, or to develop new services.
⑫ To customize the content of the Service to suit the customer.
⑬ To conduct customer satisfaction surveys regarding the Service.
⑭ To aggregate statistically processed acquired information and publish it as research results.
⑮ To conduct research and development for the Service and new services.
⑯ To use for marketing purposes, such as delivering announcements and information regarding the Service, new services, and other various services.
⑰ For the tailored delivery or display of advertisements from Our Group or third parties to the customer.
⑱ To deliver or display product information within services provided by Our Group or third parties.
⑲ To resolve operational issues related to the Service.
⑳ To prevent unauthorized use and ensure the security of the Service.
5. Provision of Acquired Information to Third Parties
Our Group will provide acquired information to third parties in the following cases:
① In cases where Our Group deems it necessary to provide information on the Service to provide the Service.
Customers shall use the provided information of other customers only to the extent necessary for using the Service in accordance with the terms of use of the Service, and shall not provide information of other customers to third parties without the prior consent of each customer.
② In cases where Our Group deems it necessary for the operation and provision of the Service.
③ In cases where it is provided to delivery companies, payment agents, subcontractors, and other third parties for purposes such as product delivery, payment processing, responding to customer inquiries, inquiries from Our Group to customers, and providing related after-sales services.
④ In cases where Our Group is requested to provide acquired information by courts, administrative agencies, supervisory authorities, and other public bodies based on laws and regulations.
⑤ In cases where Our Group deems it necessary to provide information to resolve disputes with third parties, or to protect the rights and interests of users of the Service or third parties.
⑥ In cases where Our Group deems it necessary to provide acquired information, such as providing the customer's listing and purchase history, information registered when using the Service, and usage status of the Service to the customer's credit card issuing company for fraud detection and prevention by the credit card issuing company, or in other cases where Our Group deems it necessary to provide acquired information, with the customer's consent.
① In cases where Our Group deems it necessary to provide information on the Service to provide the Service.
Customers shall use the provided information of other customers only to the extent necessary for using the Service in accordance with the terms of use of the Service, and shall not provide information of other customers to third parties without the prior consent of each customer.
② In cases where Our Group deems it necessary for the operation and provision of the Service.
③ In cases where it is provided to delivery companies, payment agents, subcontractors, and other third parties for purposes such as product delivery, payment processing, responding to customer inquiries, inquiries from Our Group to customers, and providing related after-sales services.
④ In cases where Our Group is requested to provide acquired information by courts, administrative agencies, supervisory authorities, and other public bodies based on laws and regulations.
⑤ In cases where Our Group deems it necessary to provide information to resolve disputes with third parties, or to protect the rights and interests of users of the Service or third parties.
⑥ In cases where Our Group deems it necessary to provide acquired information, such as providing the customer's listing and purchase history, information registered when using the Service, and usage status of the Service to the customer's credit card issuing company for fraud detection and prevention by the credit card issuing company, or in other cases where Our Group deems it necessary to provide acquired information, with the customer's consent.
6. Entrustment of Acquired Information to Third Parties
Our Group may entrust a part of the handling of acquired information to business subcontractors (delivery companies) to the extent necessary to achieve "4. Purpose of Use of Acquired Information." In such cases, Our Group will thoroughly review whether the subcontractor meets the selection criteria set by Our Group, and ensure that acquired information is properly managed when concluding a contract.
7. Joint Use of Acquired Information
Our Group will jointly use acquired information among Our Group companies to the extent necessary to achieve "4. Purpose of Use of Acquired Information."
① Information to be jointly used: Acquired information as defined in "1. Information to be Acquired."
② Scope of entities jointly using the information: Our Group as defined in the preamble of the "Privacy Policy."
③ Purpose of use by entities jointly using the information: To achieve "4. Purpose of Use of Acquired Information."
④ Responsible party for joint use management: For information on the address, representative, etc., of Hanko Premium Co., Ltd., please refer to the company profile page.
① Information to be jointly used: Acquired information as defined in "1. Information to be Acquired."
② Scope of entities jointly using the information: Our Group as defined in the preamble of the "Privacy Policy."
③ Purpose of use by entities jointly using the information: To achieve "4. Purpose of Use of Acquired Information."
④ Responsible party for joint use management: For information on the address, representative, etc., of Hanko Premium Co., Ltd., please refer to the company profile page.
8. Use of "Cookies," etc.
Customers can set whether to allow the use of cookies. Many web browsers automatically allow the use of cookies, but it is also possible to change browser settings to prohibit the use of cookies.
① If the use of cookies is prohibited, the Service may not be usable normally, or advertisement settings that require cookies may not be reflected.
② Our Group automatically receives information such as customer cookie information, viewed advertisements and pages, and customer's usage environment from the customer's browser, records it on the server, and uses it to improve convenience such as automatic email address entry when logging in to the Service, for security purposes such as maintaining and protecting sessions, to consider new services, and to make the content of services and advertisements more suitable for the customer.
③ For details on the use of cookies, etc., please refer to the cookie policy of each browser.
① If the use of cookies is prohibited, the Service may not be usable normally, or advertisement settings that require cookies may not be reflected.
② Our Group automatically receives information such as customer cookie information, viewed advertisements and pages, and customer's usage environment from the customer's browser, records it on the server, and uses it to improve convenience such as automatic email address entry when logging in to the Service, for security purposes such as maintaining and protecting sessions, to consider new services, and to make the content of services and advertisements more suitable for the customer.
③ For details on the use of cookies, etc., please refer to the cookie policy of each browser.
9. About Google Analytics
Our Group uses Google Analytics provided by Google LLC on the Service to investigate and analyze the usage status of the Service. For an explanation of the Google Analytics Terms of Service, please refer to the Google Analytics website, and for an explanation of Google's Privacy Policy, please refer to their website.
Google Analytics Terms of Service:
https://www.google.com/analytics/terms/jp.html
Google Privacy Policy:
http://www.google.com/intl/ja/policies/privacy/
Google Analytics uses mechanisms such as cookies to understand customer usage. If you do not wish for your data to be used by Google Analytics, please use the Google Analytics Opt-out Browser Add-on provided by Google.
Google Analytics Opt-out Browser Add-on:
https://tools.google.com/dlpage/gaoptout?hl=ja
Google Analytics Terms of Service:
https://www.google.com/analytics/terms/jp.html
Google Privacy Policy:
http://www.google.com/intl/ja/policies/privacy/
Google Analytics uses mechanisms such as cookies to understand customer usage. If you do not wish for your data to be used by Google Analytics, please use the Google Analytics Opt-out Browser Add-on provided by Google.
Google Analytics Opt-out Browser Add-on:
https://tools.google.com/dlpage/gaoptout?hl=ja
10. Correction of Personal Information by Our Group
If there are changes to personal information, such as municipality names and postal codes, which would hinder product delivery or billing, Our Group may change the registered personal information.
11. Management and Security of Acquired Information
Our Group strives to safely store collected acquired information on servers in an environment inaccessible to general users, and to prevent unauthorized access, loss, destruction, alteration, or leakage.
12. Information of Minor Customers
If you are a minor, your parents, guardian, or legal representative must agree to the "Privacy Policy" and terms of use, etc., and comprehensively consent to your use of the Service based on the "Privacy Policy" and terms of use, etc.
13. Improvement and Updates to the "Privacy Policy"
Our Group will strive to improve the "Privacy Policy" as appropriate.
① The "Privacy Policy" may be revised in response to changes in laws and regulations, business needs, etc. Our Group will notify customers if the "Privacy Policy" is changed.
② Customers are requested to always check the latest "Privacy Policy" before accessing the Service or using Our Group's services.
① The "Privacy Policy" may be revised in response to changes in laws and regulations, business needs, etc. Our Group will notify customers if the "Privacy Policy" is changed.
② Customers are requested to always check the latest "Privacy Policy" before accessing the Service or using Our Group's services.
14. Procedures for Disclosure, Correction, Suspension of Use, etc., of Personal Information
Customers can confirm and correct their registered information on the Service at any time.
We take care to ensure that your personal information is kept accurate. You can easily confirm, change, or delete your own personal information by our prescribed method. If any inaccurate or old information remains, please update it appropriately.
The content of your personal information held by us can be confirmed, changed, or deleted in the member information management.
If you wish to confirm your information in writing rather than through our member information management, please contact us according to "15. Inquiries" and we will guide you through the procedure.
In this case, a prescribed fee may be charged by us. Please note that we may not be able to respond to your request if the request method is insufficient, if there is no reasonable reason for the request, or if it is difficult to comply with legal requirements.
We take care to ensure that your personal information is kept accurate. You can easily confirm, change, or delete your own personal information by our prescribed method. If any inaccurate or old information remains, please update it appropriately.
The content of your personal information held by us can be confirmed, changed, or deleted in the member information management.
If you wish to confirm your information in writing rather than through our member information management, please contact us according to "15. Inquiries" and we will guide you through the procedure.
In this case, a prescribed fee may be charged by us. Please note that we may not be able to respond to your request if the request method is insufficient, if there is no reasonable reason for the request, or if it is difficult to comply with legal requirements.
15. Inquiries
For inquiries regarding the "Privacy Policy," please contact the following person in charge at Our Group.
VORT Shimbashi II 3F, 6-13-12 Shimbashi, Minato-ku, Tokyo 105-0004
Representative in charge of personal information: Asahi Harumi