Terms of Service

These Terms of Service aim to define the conditions for using the services (hereinafter referred to as "the Service") provided on the "Best Kagu" website (hereinafter referred to as "this Site"), which is operated by Hanko Premium Co., Ltd. (hereinafter referred to as "the Company").

Please read carefully before ordering products from our furniture e-commerce site.

The sales terms displayed on this Site at the time of ordering on this Site shall apply to that purchase.

Please read these Sales Terms carefully and confirm that your order details are complete and accurate before placing your order. If you believe there is an error, please contact us. Our Terms of Service / Privacy Policy / FAQ pages are incorporated into and form part of these Sales Terms.

An email address is required for your order. Also, your browser must be set to accept both (functional) cookies and pop-ups so that you can use all features of the website, such as adding items to your shopping cart and submitting orders. When you place an order, we will send you an email confirming receipt of your order. However, our acceptance of your order will occur when the product is shipped to you. We will send you an email ("Shipping Notification Email") confirming that the product has been shipped. At this point, a sales agreement ("Sales Agreement") based on these Sales Terms is formed and becomes binding on you and us.

We recommend printing or downloading a copy of these Sales Terms and the related order confirmation for your records. If we are unable to provide you with the product you ordered, we will notify you by email, and the order will not be accepted or processed further.

Fulfillment of all orders on this site is subject to product availability.
We expressly reserve the right to not accept your order for any reason whatsoever.
We also reserve the right to cancel or terminate this Sales Agreement by notifying you in writing in the following circumstances, without liability for damages or costs other than the repayment of amounts received from you in connection with such cancellation or termination:

* If the product is unavailable/out of stock.
* If your billing information is incorrect or cannot be verified.
* If your order is flagged by our security system as an unusual order or an order prone to fraud.
* If your payment is not made by the deadline specified in the email to you.
* If there was an error in the price displayed on this platform.
* If delivery to your address was not possible.
* In the case of events beyond our control (see below); or if there are typographical errors, price errors, or other errors in the information on this platform.
* Identity check: Once your order is submitted, we may perform several checks before fulfilling the order. These checks include address verification and fraud checks. We conduct partially automated checks on all orders/purchases to screen out unusual, suspicious, or fraudulent transactions. If a transaction on this site is suspected, we may investigate and, if necessary, file a criminal complaint.

Please refer to the "Frequently Asked Questions (FAQ)" for other confirmations.