Furniture products handled by our store are made-to-order from overseas manufacturers.
After your order is completed, we will sequentially initiate formal arrangements with the manufacturer, so the delivery schedule and cancellation conditions differ from those of general domestic stock products.
■ Regarding Delivery Time
The delivery time stated on the product page is an estimate based on past performance and manufacturer information.
The actual delivery time may vary due to production status, international logistics, customs clearance, and shipping conditions.
After your order, as soon as manufacturer confirmation is complete, we will inform you of the estimated delivery time via [Order Confirmation Email].
Please note that the production and transportation of furniture products typically takes about 2 to 3 months.
Furthermore, delivery times may fluctuate due to manufacturer circumstances, logistical congestion, customs delays, weather, social conditions, and other force majeure events. We appreciate your understanding in advance.
■ Regarding Order Cancellations
Once an order is completed, we promptly initiate product arrangements and production requests with the manufacturer.
Therefore, even before the [Order Confirmation Email] is sent, arrangements with the manufacturer may already be in progress.
Due to the nature of made-to-order products, cancellations and changes after an order is placed are generally not accepted.
If you are unavoidable and wish to cancel, a cancellation fee will be incurred depending on the manufacturer's arrangement status.
- Before manufacturer arrangement or in early stages of arrangement: 10% of the order amount
- After manufacturer production begins or arrangement is in progress: 50% of the order amount
Please note that if the manufacturer deems cancellation impossible, we may not be able to accept your cancellation.
The same policy applies to cancellations due to customer convenience, such as "difference in image," "delivery schedule," "inability to move in," or "insufficient size confirmation."
■ Regarding Cancellations Due to Delivery Delays
Delivery times are estimates only and are not guaranteed.
Therefore, cancellations due to reasons such as "will not arrive by move-in date" or "will not arrive by scheduled use date" may also be handled as customer convenience.
Furthermore, for cancellations after production has begun, a cancellation fee will be incurred depending on the progress status.
■ Regarding Refund Processing
Refund processing may take time depending on the closing date of your payment company or credit card company.
Please note that we cannot be held responsible for credit card withdrawals, insufficient balances, or fees associated with the timing of refunds.
By completing your order, you are deemed to have agreed to the above terms, and we will proceed with the transaction.
Please confirm and agree to the content before placing your order.